Hotel Policy

Hotel Policy

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve and check-in to a room.

Babysitting / Child Care Policy

Childcare or babysitting service is available on booking arrangement with a nominal charge applied. Please request upon reservation for this service.

Cancelation Policy

Guest may cancel a reservation via our reservation system or sending a modification request by clicking on the link within the reservation email sent to the guest. Please be in time to avoid a No Show charge.

Cheque Acceptance Policy

We do not accept cheque for payment. All charges must be settled on cash or by credit card.

Chek-in and Check-out Policy

Check-in time is at 3 PM and check-out at 12 PM. Charges are applicable for late check-out depending on the availability.

Connecting Room Policy

Connecting Rooms are available and hotel cannot guarantee one’s request due to the availability and different rate types.

Credit Card Policy

For online immediate transaction and to secure the rate and room availability, only Visa and Master Card credit cards are acceptable.

Currency Policy

All rates are per room per night using Indonesian Rupiah (IDR) rates. All taxes and service charge are not included on the room rate.

Early Arrival Policy

Should the accommodation is required before 3.00 PM, please inform to us by sending an email or call directly to the hotel at least the night before your arrival. Charges are applicable for late check-out depending on the availability.

Payment Policy

Payment gateway is valid on this website, therefore any credit / debit card details registered will be charged instantly. Should the transaction is successful, your reservation will be confirmed and the deposit will be posted onto your reservation.

All major Credit Card, such as: Visa, MasterCard, Diners Club, JCB Card & American Express, and Indonesian Debit Card, such as: CIMB Clicks & Mandiri ClickPay is accepted.

Your credit / debit card will be charged by Singgasana Hotels & Resorts for the full price (sometimes without any option to refund depends on the room rate – booking conditions, see ‘Booking Conditions’ below). After payment and transaction succeeds, you will receive a reservation confirmation on the registered email.

Please check the reservation details thoroughly for any such conditions prior making a reservation. Singgasana Hotels & Resorts will precede a refund, if and when applicable, within a reasonable timeframe. We use the “Secure Socket Layer (SSL)” technology for our services in order to safeguard and encrypt your credit card information

If in any case you found a suspicion of fraud or an unauthorized use of credit card, please contact your bank or card issuer immediately. If you suspect an unauthorized or fraudulent booking made via Singgasana Hotels & Resorts Online Reservation, please contact our Customer Service team immediately.

You must be over 18 years old (or the age of majority in those countries and territories where it is higher than 18) and have the full legal capacity to make a reservation and transaction (or having the authorization from your legal guardian). The card you use for transaction shall belonging to your own, or you have a legal authorization (from the card holder) to make a transaction with his / her card. You accept the financial responsibility for all transactions made under your name or account. Please make sure that there are sufficient funds to cover the cost of the transaction.

Please make sure that you have provided the correct details for a booking. Singgasana Hotels & Resorts reserves the right to not accept certain credit cards.

We have stringent fraud detection and prevention mechanisms in place. In certain cases, we may require additional information or verifications to validate and confirm the booking, as explained in more detail on the site. Reservations are not confirmed until you have received a confirmation mail and it is possible that Hotel could become fully booked during the fraud check, in which case the reservation will no longer be available. Singgasana Hotels & Resorts can never be held liable in such cases. Additional information submitted will be treated in line with strict industry standards to protect customer’s privacy, using encryption for transmission and specialized agents for verification. If you choose not to submit the additional information or if we are not satisfied with the information received, the booking will not be completed and fully cancelled.

Cookies Policy

Last updated: (28/05/2018)

Singgasana Hotels & Resorts (“us”, “we”, or “our”) uses cookies on (the “Service”). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies.

How Singgasana Hotels & Resorts uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

– Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can your find more information about cookies

You can learn more about cookies and the following third-party websites:

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